An fsQCA analysis of conditions necessary for hotel customer satisfaction.

Authors

  • Vladimir Perdomo-Verdecia Universidad de Oriente, Cuba
  • Macarena Sacristán-Díaz Universidad de Sevilla, España
  • Pedro Garrido-Vega Universidad de Sevilla, España

DOI:

https://doi.org/10.51896/rilcods.v5i46.259

Keywords:

Customer satisfaction, Quality of service, hotels, Fuzzy set Qualitative Comparative Analysis, fsQCA

Abstract

The purpose of this study is to evaluate the behavior of quality dimensions and their effect on customer satisfaction in the hotel sector, considering the results of quality variables in surveys. The qualitative comparative analysis of fuzzy sets (fsQCA) method allowed us to know from the analysis of the need for explanatory conditions that, in the case of the hotel analyzed, the quality of buffet food (BFQ) has been the variable that has influenced the satisfaction for the price paid (SPP) of the clients and that, under current circumstances can be a strategic response for decision-making for the hotel sector.

Author Biography

Pedro Garrido-Vega, Universidad de Sevilla, España

 

 

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Published

2023-10-04

How to Cite

Perdomo-Verdecia, V., Sacristán-Díaz, M., & Garrido-Vega, P. (2023). An fsQCA analysis of conditions necessary for hotel customer satisfaction. Desarrollo Sustentable, Negocios, Emprendimiento Y Educación, 5(46), 139–152. https://doi.org/10.51896/rilcods.v5i46.259

Issue

Vol. 5 No. 46 (2023): August

Section

Artículos

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Copyright (c) 2023 Vladimir Perdomo-Verdecia, Macarena Sacristán-Díaz, Pedro Garrido-Vega

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