Design and application of the checklist as a tool to address risk reduction in competency-based management

Abstract

Human resources management by competency, from the risk approach, aims at achieving improvement in organizational performance, based on the integrating quality of competencies in their relationship with the quality of selection processes, performance evaluation and competency-based training. The treatment of these risks allows the achievement of improvements in the expression of cognitive, affective, physical and social requirements, which are necessary in the performance of human resources functions. To operationalize the management of competent human resources, it is required the design and implementation of instruments that become technical resources, which facilitate the identification, evaluation, treatment, monitoring, control and communication of risks, in order to reduce, foresee and control the consequences that cause their occurrence, as well as to exploit the benefits that emerge from the application of different alternatives. The main results were obtained by applying study techniques for the search for consensus among experts, who issued their criteria on the main items that express the risks that may be present in the processes of selection, performance evaluation and training, in addition to the different strategies for the deployment and study of risks. As a fundamental contribution, a checklist was designed describing the main failures that put the selection, performance evaluation and competency-based training processes at risk and its implementation to reduce them.