Vol. 8 No. 75 (2026): January
Artículos

Corporate social responsibility practices and innovation in pharmacies in Ciudad del Carmen, Campeche

PDF (Español (España)) HTML (Español (España))
  • Myrna Delfina López Noriega,
  • Antonia Margarita Carrillo Marín,
  • Cecilia Margarita Calvo Contreras
Myrna Delfina López Noriega
Universidad Autónoma del Carmen, México
Antonia Margarita Carrillo Marín
Universidad Autónoma del Carmen, México
Cecilia Margarita Calvo Contreras
Universidad Autónoma del Carmen, México
DOI: https://doi.org/10.51896/rilcods.v8i75.1119

Published 2026-02-07

Keywords

  • Corporate social responsibility,
  • pharmacies,
  • small and medium-sized enterprises,
  • business sustainability

How to Cite

López Noriega, M. D., Carrillo Marín, A. M., & Calvo Contreras, C. M. (2026). Corporate social responsibility practices and innovation in pharmacies in Ciudad del Carmen, Campeche. Desarrollo Sustentable, Negocios, Emprendimiento Y Educación, 8(75), 33–43. https://doi.org/10.51896/rilcods.v8i75.1119
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Abstract

In small and medium-sized enterprises (SMEs), especially in contexts where they face structural and resource limitations. This study aims to describe the level of implementation of CSR practices in pharmacies located in Ciudad del Carmen, Campeche. Through a structured survey administered to 79 pharmacies, data were collected across the social, economic, and environmental dimensions using a Likert-type scale. The descriptive statistical analysis revealed moderately high levels of adoption of responsible practices, particularly in areas related to service quality, respect for labor rights, and environmental efficiency. The results offer a clear view of the current sustainability profile of these pharmacies, as well as areas with potential for improvement. It is concluded that, although there is a general tendency toward responsible practices, strengthening internal policies and providing staff training can significantly enhance the impact of CSR and promote innovative processes within the sector.

PDF (Español (España)) HTML (Español (España))

References

  1. Calle, C. y Salazar, P. (2022). La importancia de la responsabilidad social en las pymes. Iberoamerican Business Journal, 6(1), 68–84. https://doi.org/10.22451/5817.ibj2022.vol6.1.11066
  2. Cantele, S. y Zardini, A. (2020). What drives small and medium enterprises towards sustainability? Role of interactions between pressures, barriers, and benefits. Corporate Social Responsibility and Environmental Management, 27(1), 126–136. https://doi.org/10.1002/csr.1778
  3. Elkington, J. (1997). Cannibals with Forks: The Triple Bottom Line of 21st Century Business. Capstone Publishing.
  4. Freeman, R. E., Harrison, J. S., Parmar, B. L., & de Colle, S. (2023). Stakeholder Theory: The State of the Art (2nd ed.). Cambridge University Press.
  5. Gallardo- Vázquez, D. y Sánchez-Hernández,M. (2013). Análisis de la incidencia de la Responsabilidad Social Empresarial en el éxito competitivo de las microempresas y el papel de la innovación. Universia Business Review [en linea (38), 14-31 en: https://www.redalyc.org/articulo.oa?id=43328033001
  6. International Organization for Standardization [ISO] (2010). ISO 26000: Guidance on Social Responsibility. ISO.
  7. Instituto Nacional de Estadística y Geografía [INEGI] (2024). Directorio Estadístico Nacional de Unidades Económicas (DENUE). Instituto Nacional de Estadística y Geografía. Recuperado de https://www.inegi.org.mx/app/mapa/denue
  8. López-Arceiz, F., Bellostas-Pérezgrueso, A. y Rivera-Torres, M. P. (2021). Sustainability performance indicators: Definition, interaction, and influence of contextual characteristics. Corporate Social Responsibility and Environmental Management, 28(6), 2615–2630. https://doi.org/10.1002/csr.2140
  9. Rauf, A. y Qureshi, S. (2021). Unleashing the barriers to CSR implementation in the SME sector of Pakistan. Sustainability, 13(22), 12710. https://doi.org/10.3390/su132212710
  10. Ríos-Manríquez M, Ferrer-Ríos MG, Sánchez-Fernández MD (2021) Structural model of corporate social responsibility. An empirical study on Mexican SMEs. PLoS ONE 16(2): e0246384. https://doi.org/10.1371/journal.pone.0246384