Competency-based management at the Brisas Guardalavaca Hotel

Abstract

In order to develop effectively in the labor field, it is necessary to have a series of skills, knowledge and attitudes, which is where the importance of correctly determining labor competencies lies. This research was carried out at the Brisas Guardalavaca Hotel in Holguín. As a result of a diagnosis, difficulties were identified in carrying out the evaluation of the performance of management positions and in determining whether they are fulfilling their objectives and responsibilities; as well as identifying and developing talents and a lack of clarity in the tasks of management positions. Therefore, the objective is to develop a procedure for management by labor competencies in said company. To this end, theoretical methods such as analytical-synthetic, inductive-deductive and systemic-structural were useful, which allowed the selection of the procedure. The empirical methods were surveys, interviews, participant observation and consultation of documents for the collection of information. The main results obtained by applying the methods indicated were the adaptation of a procedure consisting of four stages, eleven steps and thirteen interrelated tasks with the aim of implementing management by labour competencies, which facilitated the correct determination and identification of these and the improvement of productivity, efficiency and effectiveness in the entity. The application of the same allowed the analysis of the causes that affected this process, proposing alternatives for its solution. In addition, the organisational competencies, those of the processes and the competency profiles of the directors of the entity were designed.