Competency-based performance evaluation in a commercial enterprise in Mérida, Yucatán

Abstract

The present work presents the case of an organization that is dedicated to the services of energy installations and constructions. Said organization is currently undergoing a process of renovation and expansion, and requires qualified personnel with skills and abilities to adapt to the new environment. In this sense, the general objective of this work is to analyze the competences of the management level personnel or area leaders (administrative, commercial, management and operations management) and those of the administrative level (administrative assistant, marketing and sales department). For this, the application of the Competence Management model proposed by Alles (2004) is proposed, who evaluates performance by comparing the position profile of the person evaluated with their current competences to establish a relationship between both. The data collection techniques used were the semi-structured interview, questionnaires and observation. Among the results, it was found that there are differences between the degree of competencies required by the position and those possessed by the staff with respect to the cardinal (such as teamwork and adaptability to change), managerial (such as empowerment) and specific (such as customer orientation customer), there are workers who need to develop skills that do not reach the minimum level required.